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Solo III Voluntary Recall Submission Form

Arizer has initiated a voluntary safety recall affecting select Arizer Solo III portable electronic vaporizers sold or replaced under warranty after May 29, 2025.

This recall is being conducted following a limited number of reports involving battery thermal events, including reports of battery venting or ignition. While no injuries or significant property damage have been reported, Arizer is proceeding out of an abundance of caution to help ensure customer safety.

This recall applies only to Solo III Intergalactic Black units with serial numbers beginning with one of the following prefixes.

Affected Serial Number Prefixes

• M3B1G5
• M3F4G6
• M35C43
• M3PN54
• M3SR42
• M38G53
• M3G576
• M3C121

Who Should Complete This Form

Please complete this form if:

  • Your Solo III serial number begins with one of the affected prefixes listed above

Once submitted, our team will review your information and confirm eligibility via email.

Customer Information

Name(Required)
Current Shipping Address(Required)
MM slash DD slash YYYY
Direct from Arizer, Authorized Retailer (specify)
Customers can find the serial number on the base of the device.
Solo III Colour
Accepted file types: jpg, gif, png, pdf, Max. file size: 10 MB.
Not mandatory. Don’t worry if it does not upload properly. Upload Proof of Purchase – less than 100kb
I confirm that I currently have possession of the recalled Solo III device.(Required)
I understand that, if my device is confirmed eligible, Arizer will require completion of the approved recall procedure, including device disablement and verification steps, prior to replacement fulfillment.(Required)

Privacy & Terms

Arizer will use the information provided solely for the purpose of verifying eligibility and administering this recall program. Personal information submitted through this form will not be sold or used for marketing purposes without consent.
For full terms, please see our Recall Terms & Disclaimer.

What Happens Next

Once we receive and review your submission:
  • Our team will verify your eligibility based on the affected serial number ranges and information provided. If additional information is required, we will contact you directly by email.
  • If your unit is confirmed eligible, you will be instructed to mark your device with ‘RECALLED’ and provide a proof image with serial number for verification. Please do not mark or dispose of your device unless instructed to do so.
  • Once verified, you will receive instructions to dispose of your device in accordance with applicable local hazardous waste, electronic waste, or battery disposal regulations. After disposal has been completed and confirmed, your replacement Solo III unit will be processed and shipped.